Startek Overtime Pay Lawsuit

IN THE UNITED STATES DISTRICT COURT
FOR THE DISTRICT OF COLORADO
Case No. 1:22-cv-00437-RM-JPO

All current and former hourly call center workers, including, but not limited to: Customer Service Representatives, Engagement Specialists, and Technical Support Representatives (collectively referred to as “Customer Service Representatives” or “CSRs”) who work or have worked for Startek USA, Inc. (referred to as “Startek”) at any time from June 8, 2019 to the present.

Fair Labor Standards Act (“FLSA”) Lawsuit against Startek seeking compensation for overtime for hours worked by Customer Service Representatives. Harris et al v. Startek USA, Inc., Case No. 1:22-cv-00437-RM-JPO, pending in the United States District Court for the District of Colorado.

A court authorized the Notice. This is not a solicitation from a lawyer.

If you worked for Startek USA, Inc. (referred to as “Startek”) as a call center employee, including, but not limited to a Customer Service Representative, Engagement Specialist, and Technical Support Representative (collectively referred to as “Customer Service Representatives”), at any time on or after June 8, 2019, please read the Notice.

You are getting the Notice because Startek records show that you work or worked for them as an hourly Customer Service Representative during the relevant time covered by the Lawsuit. A lawsuit has been brought against Startek claiming that Customer Service Representatives (“CSRs”) were not paid all overtime wages as required by law. Plaintiffs contend that they and other CSRs are owed overtime pay under the FLSA. Specifically, Plaintiffs allege that Startek violated the FLSA by requiring CSRs to routinely perform certain pre-shift, meal-period, and post-shift activities off-the-clock without pay. These activities include starting and shutting down their computers and logging into, loading, and closing various computer software programs and applications used throughout their shifts; and troubleshooting technical problems with the computers, networks, programs/applications, and/or phones they use daily. Plaintiffs contend that by prohibiting, discouraging, or pressuring CSRs from including these pre-, mid-, and post- shift activities in their compensable time by virtue of attendance adherence policies, Plaintiffs and other CSRs were forced to perform some or all the above referenced tasks off the clock.

Plaintiffs allege that they and all employees similarly situated are entitled to recover unpaid overtime pay, liquidated damages (equal to the unpaid overtime pay) and interest, attorneys’ fees, and costs associated with bringing this lawsuit. Startek denies the allegations and has asserted various defenses. Startek contends that its CSRs have been trained to accurately record all their time worked and have been, and continue  to be, properly paid under the FLSA.

The purpose of the Notice is to notify you of your right to join this case. Please note that the Court has not ruled on the merits of the lawsuit.